Student and Professional Support

Get help with account settings, registration & access codes, system requirements, refunds, joining a course, and more in customer service

Frequently Asked Questions

  • At checkout you will see an option to apply your discount code to show the discounted price. If a code is not applying a discount you might not have the correct item in your cart so check that you are purchasing the correct item. In some cases a code might have expired.
  • Pearson offers two types of ebooks on this site. Most titles offer a standard ebook through VitalSource at various durations. Many offer a full-featured Pearson eTextbook at various durations.
  • Ebooks are a digital version of the printed books and in some cases (Pearson eTextbook) have enhanced features. Pearson MyLab, Mastering, and Revel are robust courseware products beyond the textbook content. Your school or educator will share specific courseware access information if your classroom is using Pearson courseware. You can identify the exact product you should purchase by ISBN.
  • If you are not finding your ebook by ISBN you should search by title and author. This site only sells digital format products and it's possible your school shared the print ISBN. The ebook will have the exact content as the print version but will have a separate ISBN.
  • After your purchase is complete and confirmed you will receive an email with instructions on how to access your product. There will likely be a site that hosts your materials and you will have to go through a one-time process of activating your product with a supplied access code. To revisit your ebook or course you should bookmark that site to return to it on your platform of course.