Brilliant Coaching 4e: Become a manager who can coach

Description
Table of Contents

This book provides core coaching principles and beliefs for you to operate from as you manage your team, as well as guidance to help you develop key coaching skills including listening, asking effective questions, building rapport and how to give constructive (performance-based) feedback.

Introduction

Part 1: Awareness

1. What is coaching?

2. Coaching as an enabler of engagement

3. What is the mindset of a coaching manager?

4. How does our ego limit our ability to coach?

Part 2: Ability

5. How to build rapport and relationship

6. How to be a better listener

7. How to ask effective questions

8. Develop a flexible style of influence: the Steppingstones Model

9. How to give constructive feedback

Part 3: Application

10. Planned conversation; when the individual has the topic or agenda

11. Planned conversations: when the manager has the topic or agenda

12. Planned conversations: both the individual and the manager have topics to discuss

13. Unplanned conversations: response coaching

Part 4: Action

14. Take your learning forward