The full text downloaded to your computer

With eBooks you can:

• search for key concepts, words and phrases
• make highlights and notes as you study
• share your notes with friends

eBooks are downloaded to your computer and accessible either offline through the Bookshelf (available as a free download), available online and also via the iPad and Android apps.

Upon purchase, you'll gain instant access to this eBook.

Time limit

The eBooks products do not have an expiry date. You will continue to access your digital ebook products whilst you have your Bookshelf installed.

Just about every job requires excellent communication skills. To get ahead at work you need to be able to express yourself clearly and understand the feelings, needs and intentions of others.

So how can you make sure other people understand you and that you respond appropriately to other people? Whether it’s giving a presentation, getting your point across in a meeting, or understanding the effects of body language, the proven tips and techniques provided in this book will get you communicating more effectively and successfully in no time!

• Explain yourself clearly, and get your point across easily
• Know what to say to help others open up to you
• Feel confident about communicating with a wide range of people