Published by Pearson (June 27, 2019) © 2019

Dave Chaffey | Tanya Hemphill | David Edmundson-Bird
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    ISBN-13: 9781292193366R365

    Digital Business and E-Commerce Management ,7th edition

    Language: British English

    Learn everything there is to know about the latest strategies and tactics for a successful digital business in one best-selling text.

    Digital Business and E-Commerce Management, 7th edition by Chaffey, Hemphill, and Edmundson-Bird, is the latest edition of this best-selling book, guaranteed to offer you the knowledge and skills to handle the speed of change faced by organisations in the digital world.

    This edition brings together the most up-to-date knowledge in academic and practitioner thinking, discussing some of the hottest topics in the field, such as:

    • Which strategies and tactics does an organisation need to develop and implement to make a Digital Business successful?
    • How do we work out where to place our investment?
    • How should businesses select the best digital technology, media, and insight sources to compete in the digital landscape?

    Written in an engaging and informative style, this book is ideal for students in Digital Business and e-Commerce, but also professional marketers, or even Business Managers, covering all aspects of Digital Business, including strategy, digital comms, and transformation.

    Key features include:

    • A structured approach to review, plan and implement a digital business strategy for all types of organisations
    • The latest on digital marketing techniques in SEO, social media comms, and content marketing
    • New case studies providing examples of organisations and their experiences with digital business and e-commerce
    • A brand new chapter introducing the concepts of digital business transformation and growth hacking

    With an array of features and updates to support your learning, this must-have textbook will provide the tools you need to help you understand and apply the concepts of 'Digital' in your strategy, implementation, and transformation.

    Brief contents

    Preface

    About the author

    Publisher's acknowledgements

    Part 1 - Introduction

    1. Introduction to digital business
    2. Opportunity analysis for digital business and e-commerce
    3. Managing digital business infrastructure
    4. Key issues in the digital environment

    Part 2 - Strategy and applications

    1. Digital business strategy
    2. Supply chain and demand
    3. Digital marketing
    4. Customer relationship management

    Part 3 Implementation

    1. Customer experience and service design
    2. Managing digital transformation and growth hacking

    Glossary

    Index