Preface to the first edition                                                                                                 

Guided tour of the book                                                                                                     

Guided tour of the website                                                                                                

Acknowledgements                                                                                                             

Part 1 An Introduction to Managment

1 Managing in organisations     

2 Models of management

Part 2 The environment of Mangement

3 Organisation cultures and contexts

4 Managing internationally

5 Corporate responsibility          

Part 3 Planning

6 Planning   

7 Decision making

8 Managing strategy         

Part 4 Organising

9 Organisation structure

10 Information systems and e-business

11 Managing change and innovation  

Part 5 Leading

12 Influencing        

13 Motivating          

14 Communicating           

15 Working in teams         

Part 6 Controlling

16 Managing operations and quality

17 Performance measurement and control

Glossary                                               &n