Published by Pearson (January 24, 2014) © 2014
Sue Hadfield | Gill HassonDo you say yes when you mean no?
Do you avoid conflict and confrontation?
Do you struggle to make decisions?
What if you could confidently answer no to all of these questions? With How to be Assertive in Any Situation you can.
Discover life-changing techniques to help you express your needs openly and calmly; set boundaries and deal with expectations, demands and criticism; make clear decisions without ever feeling anxious.
Challenge your fears, grow self-confidence and steer your life in the direction you want to go.
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- Part 1 What it means to be assertive
- 1 What does it mean to be assertive?
- 2 Feel good about yourself and make others feel good too
- 3 Say what you want and what you don’t want
- 4 How to deal with other people’s expectations and demands
- Part 2 Putting it into practice
- 5 How to be assertive with your family
- 6 How to be assertive with your friends
- 7 How to be assertive at work
- 8 How to get good service
- 9 How to be assertive at interviews
- 10 How to be assertive in meetings
- 11 Help others to be assertive
- 12 How to deal with difficult people
- 13 How to make assertive decisions
- Conclusion
- Appendix 1 Useful assertive phrases and quick responses
- Appendix 2 Courses and websites
- Index