Table of Contents

Acknowledgements

Preface

Introduction

Part 1  Understanding consultants and consultancy

1.       Consultants and consultancy

2.       Why does anyone buy consultancy?

3.       Your consulting service

4.       The three core processes of client-centric consulting

Part 2   Consulting engagements

5.       Finding and winning work

6. Transitioning

7.       Delivering consulting engagements and satisfying clients

8.       The alternative approach – process consulting and facilitation

9.       Closing engagements and sustaining results

Part 3   High-performance consulting

10.    Developing long-term client relationships

11.   The ethical dimension

12.    The language of consulting

13.    Knowing when to say no

14.    Key consulting tips

15.    The client’s perspective – buying consultancy

Conclusion

Part 4   Additional resources for consultants

A.      The tools, processes and materials of a consultancy business

B.       References

C.   Sample proposal letter

Index