PART I: PROCESS MANAGEMENT AND STRATEGY  
Chapter 1: Products, Processes, and Performance

Chapter 3: Process Flow Measures
Chapter 2: Operations Strategy and Management
PART II: PROCESS FLOW METRICS
Chapter 4: Flow-Time Analysis
Chapter 5: Flow Rate and Capacity Analysis
Chapter 6: Inventory Analysis
PART III: PROCESS FLOW VARIABILITY
Chapter 7: Managing Flow Variability: Safety Inventory
Chapter 8: Managing Flow Variability: Safety Capacity
Chapter 9: Managing Flow Variability: Process Control and Capability
PART IV: PROCESS INTEGRATION
Chapter 10: Lean Operations: Process Synchronization and Improvement