Published by Pearson (October 3, 2013) © 2014
Dudley Cahn | Ruth AbigailComprehensive and accessible coverage of the study of conflict
Managing Conflict Through Communication helps students approach conflict constructively and learn more positive conflict management and resolution skills.
Narratives and case studies make the material accessible and engaging to a diverse student audience. Discussion questions and exercises throughout the text provide a basis for classroom discussion and practical applications of concepts.
The full text downloaded to your computer
With eBooks you can:
- search for key concepts, words and phrases
- make highlights and notes as you study
- share your notes with friends
eBooks are downloaded to your computer and accessible either offline through the Bookshelf (available as a free download), available online and also via the iPad and Android apps.
Upon purchase, you'll gain instant access to this eBook.
Time limit
The eBooks products do not have an expiry date. You will continue to access your digital ebook products whilst you have your Bookshelf installed.
- Part One: Managing the Conflict Process
- Chapter 1: Introduction to the Study of Conflict
- Chapter 2: Communication Options in Conflict
- Chapter 3: Managing Conflict from a Theoretical Perspective
- Chapter 4: Responding to Conflict: A Practical Guide to Managing Your Own Conflicts
- Part Two: Breaking the Cycle of Escalation
- Chapter 5: Managing Violent Tendencies
- Chapter 6: Managing the Conflict Climate
- Chapter 7: Managing Face
- Chapter 8: Managing Anger and Stress
- Chapter 9: Managing Conflict through Forgiveness
- Part Three: Broadening Our Understanding of Conflict Processes
- Chapter 10: Managing Win-Lose Conflicts through Negotiation
- Chapter 11: Managing Other's Disputes through Mediation
- Chapter 12: Managing Workplace Conflict
- Chapter 13: Managing Social Conflict