Published by Pearson (October 16, 2020) © 2021
Philip Kotler | Kevin KellerFor undergraduate and graduate courses in marketing management.
Stay on the cutting-edge with the gold standard text that reflects the latest in marketing theory and practice.
The world of marketing is changing everyday--and in order for students to have a competittive advantage, they need a textbook that reflects the best of today's marketing theory and practices. Marketing Management is the gold standard marketing text because its content and organisation consistently reflect the latest changes in today's marketing theory and practice.
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- Part 1. Understanding Marketing Management
- 1. Defining Marketing for the New Realities
- 2. Developing Marketing Strategies and Plans
- Part 2. Capturing Marketing Insights
- 3. Collecting Information and Forecasting Demand
- 4. Conducting Marketing Research
- Part 3. Connecting with Customers
- 5. Creating Long-term Loyalty Relationships
- 6. Analyzing Consumer Markets
- 7. Analyzing Business Markets
- 8. Tapping into Global Markets
- Part 4. Building Strong Brands
- 9. Identifying Market Segments and Targets
- 10. Crafting the Brand Positioning
- 11. Creating Brand Equity
- 12. Addressing Competition and Driving Growth
- Part 5. Shaping the Market Offerings
- 13. Setting Product Strategy
- 14. Designing and Managing Services
- 15. Introducing New Market Offerings
- 16. Developing Pricing Strategies and Programs
- Part 6. Delivering Value
- 17. Designing and Managing Integrated Marketing Channels
- 18. Managing Retailing, Wholesaling, and Logistics
- Part 7. Communicating Value
- 19. Designing and Managing Integrated Marketing Communications
- 20. Managing Digital Communications: Online, Social Media and Mobile Marketing
- 21. Managing Mass Communications: Advertising, Sales Promotions, Events and Experiences, and Public Relations
- 22. Managing Personal Communications: Direct Marketing, Word of Mouth, and Personal Selling
- Part 8. Managing the Marketing Organization
- 23. Managing a Holistic Marketing Organization for the Long Run