Part I

Chapter 1 Understanding the Changing and Challenging Office

Chapter 2 Human Relations

Chapter 3 Preparing for Your Job Search

Chapter 4 Managing Your Work, Time, and Other Resources

Part II

Chapter 5 Communicating by Telephone

Chapter 6 Building Communications Skills

Part III

Chapter 7 Processing Mail

Chapter 8 Records Management

Chapter 9 Handling Financial Procedures

Part IV

Chapter 10 Scheduling Appointments and Receiving Visitors

Chapter 11 Making Travel Arrangements

Chapter 12 Planning Meetings and Conferences

Part V

Chapter 13 Developing Effective Oral Presentations

Chapter 14 Preparing to Meet the Challenges

Chapter 15 Working in a Medical Office

Chapter 16 Working in a Legal Office