Published by Pearson (February 16, 2022) © 2022
Nigel Slack | Alistair Brandon-JonesProduct Information
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Operations management is important, exciting, challenging … and everywhere you look!
Important, because it enables organisations to provide services and products that we all need
Exciting, because it is central to constant changes in customer preference, networks of supply and demand, and developments in technology
Challenging, because solutions must be must be financially sound, resource-efficient, as well as environmentally and socially responsible
And everywhere, because in our daily lives, whether at work or at home, we all experience and manage processes and operations.
Operations management is important, exciting, challenging … and everywhere you look!
Important, because it enables organisations to provide services and products that we all need
Exciting, because it is central to constant changes in customer preference, networks of supply and demand, and developments in technology
Challenging, because solutions must be must be financially sound, resource-efficient, as well as environmentally and socially responsible
And everywhere, because in our daily lives, whether at work or at home, we all experience and manage processes and operations.
- Part One – Directing the operation
- 1. Operations management
- 2. Operations performance
- 3. Operations strategy
- 4. Product and service innovation
- 5. The structure and scope of operations
- Part Two – Designing the operation
- 6. Process design
- 7. Layout and flow
- 8. Process technology
- 9. People in operations
- Part Three – Deliver
- 10. Planning and control
- 11. Capacity management
- 12. Supply chain management
- 13. Inventory management
- 14. Planning and control systems
- 15. Lean operations
- Part Four – Development
- 16. Operations improvement
- 17. Quality management
- 18. Managing risk and recovery
- 19. Project management