Published by Pearson (June 3, 2021) © 2021
Jay Heizer | Barry Render | Chuck Munson- PART I: INTRODUCTION TO OPERATIONS MANAGEMENT
- 1. Operations and Productivity
- 2. Operations Strategy in a Global Environment
- 3. Project Management
- 4. Forecasting
- PART II: DESIGNING OPERATIONS
- 5. Design of Goods and Services
- 6. Managing Quality
- 7. Process Strategies
- 8. Location Strategies
- 9. Layout Strategies
- 10. Human Resources, Job Design, and Work Measurement
- PART III: MANAGING OPERATIONS
- 11. Supply Chain Management
- 12. Inventory Management
- 13. Aggregate Planning and S&OP
- 14. Material Requirements Planning (MRP) and ERP
- 15. Short-Term Scheduling
- 16. Lean Operations
- 17. Maintenance and Reliability
- PART IV: BUSINESS ANALYTICS MODULES
- Module A: Decision-Making Tools
- Module B: Linear Programming
- Module C: Transportation Models
- Module D: Waiting-Line Models
- Module E: Learning Curves
- Module F: Simulation
- Module G: Applying Analytics to Big Data in Operations Management