MyLab Operations Management with Pearson eText for Operations Management ,9th edition
Published by Pearson (August 1, 2019) © 2020
Nigel Slack | Alistair Brandon-JonesProduct Information
Learn from world-leading experts Nigel Slack and Alistair Brandon-Jones and benefit from their wealth of experience, helping improve businesses of all shapes and sizes. Strategic in its perspective, the book offers a comprehensive and practical way to explore key concepts and see them into action through a plethora of international examples.
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- Part One – Directing the operation
- 1. Operations management
- 2. Operations performance
- 3. Operations strategy
- 4. Product and service innovation
- 5. The structure and scope of operations
- Part Two – Designing the operation
- 6. Process design
- 7. Layout and flow
- 8. Process technology
- 9. People in operations
- Part Three – Deliver
- 10. Planning and control
- 11. Capacity management
- 12. Supply chain management
- 13. Inventory management
- 14. Planning and control systems
- 15. Lean operations
- Part Four – Development
- 16. Operations improvement
- 17. Quality management
- 18. Managing risk and recovery
- 19. Project management