PART 1 INTRODUCTION

Chapter 1 Managing Today

History Module A Brief History of Management’s Roots

Chapter 2 The Manager as Decision Maker

Quantitative Module Quantitative Decision-Making Tools

Chapter 3 Important Managerial Issues

PART 2 PLANNING

Chapter 4 The Management Environment 

Chapter 5 Managing Change and Innovation

Entrepreneurship Module Managing Entrepreneurial Ventures

Chapter 6 Planning and Goal Setting

PART 3 ORGANIZING

Chapter 7 Structuring and Designing Organizations

Chapter 8 Managing Human Resources and Diversity

Professionalism Module Professionalism and Employability

Chapter 9 Managing Work Groups and Work Teams

PART 4 LEADING

Chapter 10 Understanding Individual Behavior

Chapter 11 Motivating and Rewarding Employees

Chapter 12 Understanding Leadership

Chapter 13 Managing Organizational and Interpersonal Communication

PART 5 CONTROLLING

Chapter 14 Controlling Work and Organizational Processes

Operations Module Managing Operations