Skip to main content

English

Published by Pearson (April 25, 2024) © 2024

Dave Chaffey | Tanya Hemphill | David Edmundson-Bird
    VitalSource eTextbook ( Lifetime access )
    €51,99
    ISBN-13: 9781292457536

    Digital Business and E-commerce ,8th edition

    Access details

    • Instant access once purchased
    • Fulfilled by VitalSource

    Features

    • Add notes and highlights
    • Search by keyword or page

    Language: English

    Product Information

    Understand the crucial aspects of digital business and e-commerce with this best-selling text.

    Digital Business and E-Commerce Management, 8th edition, develops your knowledge and skills in digital technology, media and data to help you thrive in an increasingly harsh and competitive environment.

    Engaging and informative, this industry-leading text helps you understand the strategies and tactics that organisations use to optimise internal processes through digital channels for marketing and supply purposes.

    Key features include:

    • updated content with the latest information on AI and a focus on digital business
    •  up-to-date information to support your learning around digital transformation
    • New diagrams and business models to develop your understanding of business concepts and customer user journeys
    • reader-frienly and accessible writing style 

    With a further host of features to enhance your learning experience, you will come to see why this is a bestselling text.

    Preface

    About the authors

    Acknowledgements

    Part 1 Introduction

    1. Introduction to digital business
    2. Opportunity analysis for digital business and e-commerce
    3. Managing digital business infrastructure
    4. Key issues in the digital environment

    Part 2 Strategy and applications

    1. Digital business strategy
    2. Supply chain and demand
    3. Digital marketing
    4. Customer relationship management

    Part 3 Implementation

    1. Customer experience and service design
    2. Managing digital business transformation and growth hacking

    Glossary

    Index

    Top