Published by Pearson (October 3, 2013) © 2014
Robert Woods | Jack Ninemeier | David Hayes | Michele AustinGlossary
Section 1: The Context of Front Office Operations
Chapter 1: Overview of the Lodging Industry
Chapter 2: Front Office and the Guests: Planning for Quality Service
Chapter 3: Overview of the Front Office Department
Section 2: Technology Helps Front Office Operations
Chapter 4: The Front Office Property Management System (PMS)
Chapter 5: Managing Forecast Data
Chapter 6: Revenue Management
Chapter 7: Distribution Channel Management
Chapter 8: Management of Data Generating Front Office Sub-Systems
Section 3: Front Office and the Guest Cycle
Chapter 9: Reservation, Reception and Room Assignment Management
Chapter 10: Front Office and the Guests: Delivering Quality Service
Chapter 11: Guest Charges, Payments and Check-Out
Chapter 12: Night Audit and Report Management
Section 4: Special Front Office Concerns
Chapter 13: Front Office: The Hub of the Hotel