Published by Pearson (October 3, 2013) © 2014

Robert Woods | Jack Ninemeier | David Hayes | Michele Austin
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    ISBN-13: 9781292056050

    Professional Front Office Management ,1st edition

    Language: English

    Glossary

    Section 1: The Context of Front Office Operations

     

    Chapter 1:  Overview of the Lodging Industry

     

    Chapter 2:  Front Office and the Guests: Planning for Quality Service

     

    Chapter 3:  Overview of the Front Office Department

     

     

    Section 2: Technology Helps Front Office Operations

     

    Chapter 4:  The Front Office Property Management System (PMS)

     

    Chapter 5:  Managing Forecast Data

     

    Chapter 6:  Revenue Management

     

    Chapter 7:  Distribution Channel Management

     

    Chapter 8:  Management of Data Generating Front Office Sub-Systems

     

     

    Section 3: Front Office and the Guest Cycle

     

    Chapter 9:  Reservation, Reception and Room Assignment Management

     

    Chapter 10:  Front Office and the Guests:  Delivering Quality Service

     

    Chapter 11:  Guest Charges, Payments and Check-Out

     

    Chapter 12:  Night Audit and Report Management

     

     

    Section 4: Special Front Office Concerns

     

    Chapter 13:  Front Office:  The Hub of the Hotel