Introduction xxv
Chapter 1 The PMP Exam: How to Prepare and Pass 3
Who Is PMI? 4
Changes to the PMBOK® Guide, Seventh Edition 5
The System for Value Delivery 6
The Twelve Project Management Principles 7
Project Performance Domains 8
Tailoring 9
Models, Methods, and Artifacts 9
The PMP Application Process 10
What Is the PMP Exam Like? 11
Types of Questions 13
PMP Exam Content Outline 15
Changes to the New Exam 18
Scheduling at a Pearson Vue Testing Center 21
Scheduling an Online Proctored Exam 22
Study Tips and Exam-Taking Strategies 23
Common Conceptual Gaps 24
Common Experience Gaps 25
Common Terminology Gaps 27
What Is Important to PMI? 28
Key PMI Assumptions 30
PMP Exam Content Outline 31
Chapter 2 Project Management 101 41
“Do I Know This Already?” Quiz 41
Foundation Topics 46
Core Project Management Concepts 46
What Is a Project Exactly? 46
Comparing Projects and Products 48
Functions Associated with Projects 49
Managing Projects 51
What Is the Value of Project Management? 52
Why Are Projects Challenging? 53
The Project Manager 55
One Title, Many Roles 56
Key Skills of Project Managers 57
Qualities of Successful Project Managers 60
15 Common Mistakes of Project Managers 61
Project Manager vs. Scrum Master vs. Product Owner 62
Project Management Fundamentals 63
Project Life Cycle 71
Project Environment 72
System for Value Delivery 73
Stakeholders 74
Organizational Environment 75
Functional Organizational Structure 76
Matrix Organizational Structure (Weak, Balanced, Strong) 76
Project-Oriented Organizational Structure 76
Other Organizational Factors 78
PMO 79
External Factors 80
Exam Preparation Tasks 81
Chapter 3 Development Approach and Life Cycle Performance 87
“Do I Know This Already?” Quiz 87
Foundation Topics 91
Development Approach and Project Life Cycle Fundamentals 91
Project Life Cycle and Phases 91
Product Life Cycle and Project Management Process Groups 93
Delivery Cadence 94
Development Approach Options 94
Development Approach Spectrum 95
Incremental and Iterative: What's the Difference? 96
Adaptive Approach 97
Development Approach Selection 101
Deliverable Variables 101
Project Variables 103
Organizational Variables 104
Relationship Between Project Deliverables, Delivery Cadence, Development Approach, and Project Life Cycle 105
Important Notes for the PMP Exam 106
Project Life Cycle: Development Approach Illustrations 107
Community Center Project Example from PMBOK® Guide, Seventh Edition 108
Hybrid Project Life Cycles 110
Impact on Other Project Factors 110
Exam Preparation Tasks 111
Chapter 4 Starting a Project and Integration 117
“Do I Know This Already?” Quiz 118
Foundation Topics 121
What Is Integration Management? 121
Initiating a Project 123
Develop Project Charter 124
Key Artifacts of Developing the Project Charter 124
Business Documents 124
The Project Charter 127
Project Overview Statement 128
Assumption Log 128
Planning a Project 128
Subsidiary Management Plans 133
Baselines 133
Additional Components 134
Executing the Project 136
What Is Business Value? 137
What Does Project Success Mean? 138
Direct and Manage Project Work 140
Manage Project Knowledge 141
Monitoring and Controlling the Project 142
Integrated Change Control 143
Key Artifact of Integrated Change Control: Change Management Plan 144
Key Artifact of Integrated Change Control: Configuration Management Plan 145
Change Control in an Adaptive Environment 147
Exam Preparation Tasks 147
Chapter 5 Stakeholder Engagement 153
“Do I Know This Already?” Quiz 153
Foundation Topics 157
Stakeholder Management 157
Identify Stakeholders 159
Common Tools and Techniques for Identifying Stakeholders 160
Stakeholder Grid 161
Salience Model 164
Direction of Influence 165
Common Artifact: The Stakeholder Register 166
Plan Stakeholder Engagement 167
Stakeholder Engagement Assessment Matrix 167
Stakeholder Engagement Plan 169
Manage Stakeholder Engagement 169
Monitor Stakeholder Engagement 170
Exam Preparation Tasks 171
Chapter 6 Project Scope 177
“Do I Know This Already?” Quiz 178
Foundation Topics 182
What Is Scope Management? 182
Planning Scope Management 184
Key Artifacts of Plan Scope Management 185
Scope Management Plan 185
Requirements Management Plan 185
Key Tools and Techniques of Plan Scope Management 185
Collecting Requirements 186
Key Tools and Techniques of Collect Requirements 187
Key Artifacts of Collect Requirements 189
Requirements Documentation 189
Requirements Traceability Matrix 190
Scope Definition 190
Key Tools and Techniques of Define Scope: Product Analysis 190
Key Artifact of Define Scope: Scope Statement 191
The Work Breakdown Structure (WBS) 191
Key Tool and Technique for Creating WBS: Decomposition 193
Key Artifact of Creating the WBS: The Scope Baseline 194
Validate Scope 194
Control Scope 195
Agile Considerations for Scope Management 197
Product Backlog 198
User Story 199
Agile Prioritization Techniques 201
Agile Consensus-Gathering Techniques 203
Agile Estimation Techniques 204
T-shirt Sizing 205
Story Pointing 205
Planning Poker 206
Exam Preparation Tasks 207
Chapter 7 Project Schedule 213
“Do I Know This Already?” Quiz 214
Foundation Topics 217
Plan Schedule Management 217
Key Artifact: Schedule Management Plan 219
Define Activities 219
Sequence Activities 220
Precedence Diagramming Method (PDM) 220
Precedence Relationships 221
Activity Dependencies 222
Leads and Lags 223
Estimate Durations 224
Estimating Methods 226
Three-Point Estimating 227
The Advantages and Disadvantages of the Predictive Estimating Techniques 231
The Predictive and Adaptive Estimating Methods 231
Develop and Control the Schedule 232
Key Artifacts in Developing the Schedule 232
Key Tools for Developing the Schedule 233
Resource Optimization Techniques 233
Schedule Compression Techniques 235
Monte Carlo 235
Network Diagraming and the Critical Path Method (CPM) 236
Zero Method 239
One Method 242
Comparing the Zero Method and the One Method 244
Three Types of Floats 244
Monitoring and Controlling the Schedule 245
Schedule Management Considerations for Agile 246
Agile Release Planning 247
Spikes 247
Agile Schedule Approach 248
Exam Preparation Tasks 249
Chapter 8 Project Cost 255
“Do I Know This Already?” Quiz 255
Foundation Topics 259
Plan Cost Management 259
Other Cost Considerations 260
Key Artifact of Plan Cost Management: Cost Management Plan 262
Agile Considerations 262
Estimate Costs 263
Key Tools for Estimating Cost 263
Estimating Methods: Predictive 264
Estimating Methods: Adaptive 264
Reserve Analysis 264
Determine Budget 265
Key Tool: Cost Aggregation 265
Key Tool: Funding Limit Reconciliation 267
Control Costs 267
Exam Preparation Tasks 268
Chapter 9 Managing Resources and the Team 273
“Do I Know This Already?” Quiz 275
Foundation Topics 279
Planning For and Acquiring Project Resources 279
Key Processes 279
Plan Resource Management 279
Estimate Activity Resources 280
Acquire Resources 281
Key Artifacts and Tools 281
Pre-Assignment Tools 281
SWOT Analysis 282
Training 283
Resource Management Plan 284
Team Charter 285
Resource Requirements 285
Resource Breakdown Structure (RBS) 286
Responsibility Assignment Matrix (RAM) 286
Resource Calendars 287
High-Performing Teams 288
Characteristics of High-Performing Teams 288
Team Development Models 289
Tuckman Ladder 289
Drexler/Sibbet Team Performance Model 290
Management Principles to Maximize Team Performance 291
Techniques for Better Team Performance 295
Project Leadership 299
More Than Managing 299
Where Leadership Is Needed on a Project 302
Leadership Skills 304
Establishing and Maintaining Vision 305
Critical Thinking 306
Motivation 306
Emotional Intelligence 308
Decision-Making 309
Conflict Management 310
Influencing 313
Negotiation 313
Recognizing the Value of Diversity, Equity, and Inclusion 314
Keys to Better Project Leadership 315
Servant Leadership Approach 318
Special Project Situations 320
Techniques for Challenging Project Team Situations 320
Techniques for Leading Cross-Cultural Projects 322
Techniques for Leading Virtual Projects 322
Forms of Power 325
Exam Preparation Tasks 327
Chapter 10 Project Communications 333
“Do I Know This Already?” Quiz 333
Foundation Topics 337
Plan Communications Management 337
The Importance of Project Communications 338
Key Tools and Techniques of Plan Communications Management 340
Communication Model 340
Communication Requirements Analysis 342
Communication Methods 344
Communication Technology 344
Key Artifact: Communication Management Plan 345
Manage Communications 349
Communication Skills 349
Active Listening 349
Barriers and Enhancers of Communication 349
Other Types of Communication 350
Number of Communication Channels 350
Creating Project Artifacts 352
Guidelines for Facilitating Meetings 352
Monitor Communications 353
Agile Approach to Communication 354
Exam Preparation Tasks 356
Chapter 11 Project Quality 361
“Do I Know This Already?” Quiz 361
Foundation Topics 365
Introduction to Quality 365
Definition of Quality 365
Five Levels of Increasing Effective Quality Management 366
Grade versus Quality 367
Building Quality into Processes and Deliverables 367
Continuous Improvement 369
Quality Control versus Quality Assurance 370
Agile Approach to Quality Management 371
Plan Quality Management 371
Compliance 372
Key Artifact: Quality Management Plan 373
Key Artifact: Quality Metrics 373
Key Tool and Technique: Cost of Quality 373
Manage Quality 375
Key Tools and Techniques of Manage Quality 375
Key Artifact of Manage Quality: Quality Report 375
Control Quality 376
Key Tool and Techniques of Control Quality 376
Inspection 376
Pareto Chart 376
Root Cause Analysis 378
Scatter Diagram 379
Control Charts 379
Statistical Sampling 382
Value Stream Map 382
Checklist and Check Sheet 383
Other Quality Terms 383
Validate versus Verify 383
Kaizen 384
Precision versus Accuracy 384
Quality Theories 385
Exam Preparation Tasks 386
Chapter 12 Project Procurement 391
“Do I Know This Already?” Quiz 391
Foundation Topics 395
Plan Procurement Management 396
Centralized vs. Decentralized Contracting 396
Components of a Contract 396
Types of Contracts 397
Contracts in a Predictive Environment 397
Contracts in an Adaptive Environment 400
Key Tools and Techniques of Plan Procurement Management 401
Make or Buy Analysis 401
Source Selection Analysis 402
Key Artifacts of Plan Procurement Management 404
Procurement Management Plan 404
Procurement Strategy 404
Bid Documents 404
Procurement Statement of Work 405
Conduct Procurement 406
Key Tools and Techniques of Conduct Procurement 407
Advertising 407
Bidder's Conferences 407
Proposal Evaluation 408
Other Important Procurement Terms 408
Control Procurement 409
Key Tools and Techniques of Control Procurement 410
Performance Reviews and Inspections 410
Audit 410
Contract Change Control System 410
Claims Administration 411
Closing Procurements 412
Exam Preparation Tasks 413
Chapter 13 Uncertainty 419
“Do I Know This Already?” Quiz 421
Foundation Topics 424
Uncertainty and Risk Management Overview 424
Risk Definition and Sources of Risk 425
Risks Versus Issues 426
Threats and Opportunities 427
Risk Classifications and Types 428
Risk Appetite, Risk Threshold, and Risk Tolerance 429
Risk Management Planning 431
Key Risk Management Artifacts 433
Risk Register 433
Risk Report 434
Risk Identification and Analysis 435
Identifying Risks 435
Qualitative Risk Analysis 437
Quantitative Risk Analysis 440
Expected Monetary Value 441
Simulation 441
Sensitivity Diagrams 442
Influence Diagrams 443
Decision Tree 444
Risk Response Planning 445
Strategies for Addressing Threats 445
Strategies for Addressing Opportunities 446
Strategies for Addressing General Uncertainty 448
Strategies for Addressing Ambiguity 449
Strategies for Addressing Complexity 449
Stacey Complexity Model 449
Systems-Based Complexity 450
Reframing Complexity 451
Process-Based Complexity 451
Strategies for Addressing Volatility 452
Other Risk Response Planning Notes and Terms 453
Risk Response Implementation and Risk Monitoring 454
Implementing Risk Responses 454
Monitoring Risks 454
Exam Preparation Tasks 455
Chapter 14 Project Measurement 461
“Do I Know This Already?” Quiz 462
Foundation Topics 465
Project Measurement 465
Performance Measurement and Monitoring and Controlling 465
Effective Measurements and Metrics 465
Monitoring and Controlling a Project 468
Performance Tracking Tools and Artifacts 469
Kanban Board 470
Burndown Chart 472
Burnup Chart 472
Cumulative Flow Diagram 473
Information Radiator 474
Stakeholder Satisfaction Measurements 474
Business Value Measurements 475
Other Performance Tracking Tools and Artifacts 476
Earned Value Management (EVM) 477
Sample Exercise for EVM 482
Exam Preparation Tasks 483
Chapter 15 Closing a Project 489
“Do I Know This Already?” Quiz 489
Foundation Topics 492
Reasons for Project Closure 492
Closing Activities 494
Key Artifacts of Closing 495
Transition Readiness 496
Benefits Realization 498
Exam Preparation Tasks 500
Chapter 16 More Things to Know 505
“Do I Know This Already?” Quiz 506
Foundation Topics 509
Tailoring 509
What to Tailor? 509
Life Cycle and Development Approach 509
Leadership Styles 510
Process Tailoring 511
Engagement 511
Tools, Methods, and Artifacts 511
Way of Working (WoW) 512
Performance Domains 512
The Tailoring Process 513
Step 1: Select the Initial Development Approach 513
Step 2: Tailor for the Organization 513
Step 3: Tailor for the Project 513
Step 4: Make Continuous Improvements 514
Organizational Change Management 514
Plan for Change 515
Change Models 516
Managing Change in Organizations: A Practice Guide 517
ADKAR® Model 517
Additional Change Models 517
Kotter's 8-Step Model 518
Virginia Satir Model 518
Transition Model 519
Summary of the Roles on a Project 519
Exam Preparation Tasks 520
Chapter 17 Final Preparation 525
Exam Technique 525
1. Read the Last Sentence First 526
2. Learn to Pick Out Key Words and Phrases 526
3. Pick the Best Option 526
4. Eliminate Bad Options 527
5. Recognize When Only One Option Addresses the Question 527
6. Understand Predictive Versus Agile 527
7. Understand Real-World Terminology Versus PMI Terminology 528
8. Use the Correct Terminology in the Right Context 528
9. Understand the Purpose of All Documents 528
10. Follow All PMI Processes 529
11. Be Aware of Other Considerations 529
Study Plan and Tips 529
Appendix A Answers to the “Do I Know This Already?” Quizzes and Review Questions 533
Appendix B Project Management Professional (PMP) Cert Guide Exam Updates 579
Glossary of Key Terms 597
Online Elements
Appendix C Memory Tables
Appendix D Memory Tables Answer Key
Appendix E Study Planner
Glossary of Key Terms


9780137918935 TOC 3/1/2023