Chapter 1   What Is “Business” or “Technical” Writing?

Chapter 2   Organizing Information

Chapter 3   Letters, Memos, E-mail, and Related Forms

Chapter 4   Our House to Yours: Using Summaries to Inform

Chapter 5   Directions and Instructions: Writing About Process

Chapter 6   Using Analysis: Writing a Report

Chapter 7   Writing the Formal Report

Chapter 8   Selling Yourself

References

Appendix   Enhancing Your Document with Graphics

Index