Published by Pearson (October 3, 2013) © 2014
Peter Nyheim | Daniel Connolly1. If You Think You Don’t Need to Know About IT, Think Again!
2. Using Information Technology to Drive Competitive Advantage
3. Computing Essentials
4. Networks and Security
5. E-commerce
6. Restaurant Management Systems
7. Hotel and Resort Technology
8. Hotel Global Distribution Systems and Channels
9. Databases
10. Competing on Knowledge: How the Power of Information Can Enable Great Things
11. Technology in the Casino Industry
12. Technology for the Meetings and Events Industry
13. Strategic Hospitality Technology Investment
APPENDIX I: Sample Request for Proposal (RFP)