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Training in Interpersonal Skills: TIPS for Managing People at Work ,6th edition::9781292233697

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Published by Pearson (January 29, 2018) © 2018

Stephen Robbins | Stephen Robbins | Philip Hunsaker
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    ISBN-13: 9781292233697

    Training in Interpersonal Skills: TIPS for Managing People at Work ,6th edition

    Published 2018

    Language: English

    • Part I: Self-Awareness    
    • Chapter 1. Skills: An Introduction     
    • Chapter 2. Self-Awareness: A Point of Departure  
    • Chapter 3. Self-Management: Clarifying Values, Setting Goals, and Planning    
    • Chapter 4. Applying Emotional Intelligence     
    • Part II: Communicating    
    • Chapter 5. Sending Interpersonal Messages
    • Chapter 6. Listening and Reading Nonverbal Messages    
    • Chapter 7. Providing Feedback    
    • Chapter 8. Communicating Across Cultures    
    • Part III: Motivating
    • Chapter 9. Goal Setting    
    • Chapter 10. Coaching, Counseling, and Mentoring    
    • Chapter 11. Empowering People Through Delegation    
    • Part IV: Leading
    • Chapter 12. Politicking  
    • Chapter 13. Applying Leadership Style    
    • Chapter 14. Managing Change    
    • Part V: Teaming
    • Chapter 15. Facilitating Teamwork
    • Chapter 16. Valuing Diversity    
    • Part VI: Problem Solving    
    • Chapter 17. Ethical Decision Making    
    • Chapter 18. Creative Problem Solving    
    • Chapter 19. Resolving Conflicts
    • Chapter 20. Persuading  
    • Chapter 21. Negotiating  
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