Published by FT Publishing International (April 24, 2023) © 2023
Patricia Hind | Fiona Dent | Viki Holton
The key to career success and job satisfaction are effective working relationships. This book will help you to understand why relationships matter so much, what is happening when they go wrong and the different skills you need in different working environments. It will provide you with the tools and techniques required to make your relationships great, whether you are working in an office, working virtually, or blending both.
Section 1. Relationships at work, and Why They Matter
1. Relationships at work in the ‘New Normal?
2. Why are relationships so Messy?
3. Building and Developing Your Relationship Agility in the Digital Age
Section 2. Working with Others – the things that make a difference
4. Your Relationship Resilience
5. Trusting each other
6. Social & Emotional Intelligence
7. Inclusion and Inclusivity
8. Influencing – Collaboration, Co-operation and Direction
9. Challenging Relationships (The Power of Healthy Conflict)
Section 3. Developing a relationship toolkit
13.Building Relationship Awareness
14. Developing Communication Dynamics – (Listening, Questioning, Body Language, etc)
10. Maximising Personal Impact and Impression Management
11. Skilful Dialogue – The Behavioural Element
12. Demonstrating Authenticity and Empathy
13. The power of Mutual Respect
14. From Problems to Solutions – The Appreciative Dimension
Section 4. The Blurring Lines Between Work and Home
15. Managing your Home /Work boundaries.
16. Keeping relationships healthy.
Section 5. – The broader perspective
17. Where to seek help in Building Agile Relationships
18. Creating psychological safety for yourself and others.
Concluding comments