Part I: Writing
Chapter 1: What is Good Writing?  
Chapter 2: Developing a Good Style  
Chapter 3: Using Examples and Comparisons  
Chapter 4: Making Your Page Look Inviting  
Chapter 5: Making Your Main Point Easy to Find
Chapter 6: Preparing Executive Summaries
Chapter 7: Illustrating Your Ideas  
Chapter 8: Getting Beyond Periods and Commas  
Chapter 9: Learning Common Sense Rules  
Chapter 10: Making the Most of Email  
Chapter 11: Writing for the Web  
Chapter 12: Preparing a Résumé and Cover Letter  
Chapter 13: Documenting Your Sources  

Part II: Speaking  
Chapter 14: What is Business Speaking?  
Chapter 15: Using Good Techniques of Delivery  
Chapter 16: Developing a Clear Structure  
Chapter 17: Designing Visual Aids  
Chapter 18: Giving a Presentation Using a Computer  
Chapter 19: Rehearsing, Setting Up the Room, and Overcoming Nervousness  
Chapter 20: Preparing an Annotated Presentation  
Appendix A: Final Project: Learning Computer Techniques  
Appendix B: Final Project: Creating Reports
Appendix C: Commonly Confused Words